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RMA Request

To obtain an RMA, please read the warranty policy carefully and apply an RMA number according to the flow as below.  After receipt of completed forms, we will issue RMA number to you. 

For General RMA purchase from Taipei HQ, Download Form and Email


For worldwide end users, you can return a defective product to your original point of purchase, the authorized addlink’s dealer or distributor from which you purchased. If you have a question about the Return Policy that applies to you, please contact your addlink’s sales Representative.

Request Flow


Customer fill out addlink request form and sent back the Excel file


addlink release RMA Number to our customer


Customer return goods

(Attach RMA Sheet)


addlink receive good.  

Check & repair


addlink return goods

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